PRIVACY POLICY

This Privacy Policy explains when and why RAPH&REMY and the RAPH&REMY website www.raphandremy.com collect personal information and / or data about people who visit our website, how we use it, what conditions under which we may disclose it to others and how your information is kept secure.

By using our website, you agree to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to contact@raphandremy.com, or by writing to RAPH&REMY, 13 Fourth Street, Singapore. 458266.

What Information Do We Collect?

The personal information we collect may include your name, address, email address, IP address, and information regarding what pages are accessed and when and on what type of browser / device.

If you purchase a product from us, your credit/debit card information is not held by us. It is securely collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

Some services may require you to provide us with your personal information. For example, an email address to create an account. If you choose to withhold this information in such cases you may not be able to access certain areas or carry out certain actions on our website. 

How Is Your Information Used?

We may use your information to:
Improve our products, services, website & communications
Process payments
Send communications you have requested and that may be of interest to you, such as order updates and email communications
Dealing with competition entries
Notify you of changes to our services

We will hold your personal information on our systems for as long as is necessary for the relevant activity. 

Who Has Access to Your Information?

Your information can be viewed by authorised people at RAPH&REMY and third party service providers working on our behalf for the purpose of completing tasks and providing services such as payment and order processing and sending email communications. When we use third party service provides, we disclose only the personal information that is necessary to deliver that service. We will not sell or rent your information to third parties without your consent. We will not share your information with third parties for marketing purposes without your consent. 

Your Choices

We will not contact you for marketing purposes by email, phone, text message or post unless you have given your prior consent. If you do not want to receive marketing communications from us then click the ‘unsubscribe’ link in email messaging from us, or by contacting us by email – contact@raphandremy.com, or by writing to us at RAPH&REMY, 13 Fourth Street, Singapore. 458266.

Access & Update your Information

You have a right to request access to the information we hold on you. You can do so by emailing contact@raphandremy.com. To comply with your request, we may ask you to confirm / prove your identity. Your information will be sent to you via email unless otherwise requested. Subsequent requests of information may incur an administrative fee.

If you would like us to amend or correct the information we hold on you then contact us contact@raphandremy.com to update it. 

Data Protection

We have procedures and security features in place to keep your data secure once we receive it. Any sensitive information (such as credit or debit card details) is encrypted and protected. The RAPH&REMY website is secured with SSL encryption which can be seen through the ‘lock’ icon on your browser.

Non-sensitive details (such as email address) are transmitted over the Internet, and this can never be guaranteed to be 100% secure. As a result, whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where you have chosen a password, you are responsible for keeping this password confidential.

If personal information is compromised following a breach of security, RAPH&REMY will promptly inform customers and those who we hold information on of the breach. 

Use of Cookies & Tracking

Like many other websites, the RAPH&REMY website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we may use cookies to store your country preference or items in your basket. This helps us to improve our website and deliver a more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

Even if most browsers and devices accept Cookies by default, their settings allow you to delete or refuse these Cookies. However, if you decide to deactivate all the Cookies, some features of Our Website may not work properly.

For Cookies and selections management, the setting of every browser is different. It is described in the help menu of your browser, which will let you know how to modify your selections regarding Cookies. For example, here is the documentation for Google Chrome, Apple Safari for mac OS, Apple Safari for iOS, Mozilla Firefox, Microsoft Internet Explorer and Opera

We may also use tracking and tagging technology such as Google Analytics - Through Google Analytics, we collect anonymous data for Our Website use and we generate statistics concerning users. For more information on how Google Analytics uses your data, please refer to the website: https://www.google.com/intl/en/policies/privacy/partners/

In order to opt-out of this tracking you can change your settings on your mobile device, browser or social network using the links above.

We may also partner with third parties in order to serve advertising based on your usage of this site, particularly services from the following provider:

We use Google Adwords to determine the number of visitors which viewed Our Website via a Google ad in order to broadcast business announcements on Google. For more information on how Google Adwords uses your data, please refer to: https://www.google.com/policies/technologies/cookies/

Links to Other Websites

Our website may contain links to other websites run by other organisations. We cannot be responsible for the privacy policies and practices of other sites even if you accessed them using links from our website. 

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at contact@raphandremy.com or by mail using the details provided below:

RAPH&REMY 
[Re: Privacy Compliance Officer] 
13 Fourth Street Siglap, Singapore 458266